SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Call Center Staffing with Simulation and Cutting Plane Methods
13 references·16 citing·28 second hop
Call Center Staffing with Simulation and Cutting Plane Methods (2004)Call Center Staffing with Simulation and …Introduction to Stochastic Programming (2011)Introduction to Stochastic Pr…Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Improving the Sipp Approach f…On the Rate of Convergence of Optimal Solutions of Monte Carlo Approximations of Stochastic Programs (2000)On the Rate of Convergence of…Simulation modeling and analysis (1999)Simulation modeling and analy…Introduction to Stochastic Programming (1998)Introduction to Stochastic Pr…Server Staffing to Meet Time-Varying Demand (1996)Server Staffing to Meet Time-…Analysis of Sample-Path Optimization (1996)Analysis of Sample-Path Optim…Discrete Event Systems: Sensitivity Analysis and Stochastic Optimization by the Score Function Method (1995)Discrete Event Systems: Sensi…Discrete Event Systems: Sensitivity Analysis and Stochastic Optimization by the Score Function Method (1994)Discrete Event Systems: Sensi…Planning under uncertainty solving large-scale stochastic linear programs (1992)Planning under uncertainty so…Stochastic Decomposition: An Algorithm for Two-Stage Linear Programs with Recourse (1991)Stochastic Decomposition: An …Gradient Estimation via Perturbation Analysis (1991)Gradient Estimation via Pertu…Simulation Modeling and Analysis. (1983)Simulation Modeling and Analy…A Systematic Literature Review for Personnel Scheduling Problems (2020)A Systematic Literature Revie…Recovering Best Statistical Guarantees via the Empirical Divergence-Based Distributionally Robust Optimization (2019)Recovering Best Statistical G…Workforce forecasting models: A systematic review (2018)Workforce forecasting models:…Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty (2016)Mixed-Integer Rounding Enhanc…Staffing and scheduling under nonstationary demand for service: A literature review (2015)Staffing and scheduling under…Decision support system for servitization of industrial SMEs: a modelling and simulation approach (2015)Decision support system for s…Simulation-based optimization framework for multi-echelon inventory systems under uncertainty (2014)Simulation-based optimization…Simulation Optimization: A Concise Overview and Implementation Guide (2013)Simulation Optimization: A Co…Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Operations Research (OR) in S…The stochastic root-finding problem (2011)The stochastic root-finding p…Sample average approximation of stochastic dominance constrained programs (2010)Sample average approximation …On Choosing Parameters in Retrospective-Approximation Algorithms for Stochastic Root Finding and Simulation Optimization (2010)On Choosing Parameters in Ret…Optimizing daily agent scheduling in a multiskill call center (2009)Optimizing daily agent schedu…Combining integer programming and the randomization method to schedule employees (2009)Combining integer programming…Simple Methods for Shift Scheduling in Multiskill Call Centers (2008)Simple Methods for Shift Sche…Sample average approximation of expected value constrained stochastic programs (2008)Sample average approximation …Decomposition and Partitioning Methods for Multistage Stochastic Linear Programs (1985)Scenarios and Policy Aggregation in Optimization Under Uncertainty (1991)The empirical behavior of sampling methods for stochastic programming (2006)A unified framework for stochastic optimization (2018)Optimization via simulation: A review (1994)A Guide to Sample Average Approximation (2014)Monte Carlo sampling-based methods for stochastic optimization (2014)A simulation-based approach to two-stage stochastic programming with recourse (1998)Models for Minimax Stochastic Linear Optimization Problems with Risk Aversion (2010)Conditional value-at-risk for general loss distributions (2002)The Sample Average Approximation Method for Stochastic Discrete Optimization (2002)Theory and Applications of Robust Optimization (2010)Optimization for Simulation: Theory vs. Practice (2002)Proceedings of the 2002 Winter Simulation Conference (2002)Simulation optimization: a review of algorithms and applications (2015)Ambulance location and relocation models (2003)Stochastic Programming Models (2003)A two-stage stochastic programming framework for transportation planning in disaster response (2004)Minimax analysis of stochastic problems (2002)Stability of Stochastic Programming Problems (2003)Stochastic programming approach to optimization under uncertainty (2007)A review of simulation optimization techniques (2002)A survey of simulation optimization techniques and procedures (2002)Testing ecological models: the meaning of validation (1996)Developing Theory Through Simulation Methods (2007)Verification and validation of simulation models (2012)Modeling Good Research Practices—Overview: A Report of the ISPOR-SMDM Modeling Good Research Practices Task Force-1 (2012)Simulation Modeling and Analysis (2016)
this work references cited by second hop

References

  • 1983Simulation Modeling and Analysis.8,697 cited
  • 2011Introduction to Stochastic Programming6,469 cited
  • 1999Simulation modeling and analysis3,833 cited
  • 1998Introduction to Stochastic Programming1,664 cited
  • 1991Gradient Estimation via Perturbation Analysis707 cited
  • 1991Stochastic Decomposition: An Algorithm for Two-Stage Linear Programs with Recourse452 cited
  • 1995Discrete Event Systems: Sensitivity Analysis and Stochastic Optimization by the Score Function Method383 cited
  • 1994Discrete Event Systems: Sensitivity Analysis and Stochastic Optimization by the Score Function Method270 cited
  • 2000On the Rate of Convergence of Optimal Solutions of Monte Carlo Approximations of Stochastic Programs253 cited
  • 1996Analysis of Sample-Path Optimization248 cited
  • 1996Server Staffing to Meet Time-Varying Demand226 cited
  • 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
  • 1992Planning under uncertainty solving large-scale stochastic linear programs220 cited

Cited by

  • 2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
  • 2008Sample average approximation of expected value constrained stochastic programs

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

136 cited
  • 2009Optimizing daily agent scheduling in a multiskill call center136 cited
  • 2008Simple Methods for Shift Scheduling in Multiskill Call Centers111 cited
  • 2013Operations Research (OR) in Service Industries: A Comprehensive Review102 cited
  • 2009Combining integer programming and the randomization method to schedule employees96 cited
  • 2010On Choosing Parameters in Retrospective-Approximation Algorithms for Stochastic Root Finding and Simulation Optimization94 cited
  • 2014Simulation-based optimization framework for multi-echelon inventory systems under uncertainty81 cited
  • 2010Sample average approximation of stochastic dominance constrained programs80 cited
  • 2018Workforce forecasting models: A systematic review69 cited
  • 2020A Systematic Literature Review for Personnel Scheduling Problems69 cited
  • 2016Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty66 cited
  • 2011The stochastic root-finding problem63 cited
  • 2019Recovering Best Statistical Guarantees via the Empirical Divergence-Based Distributionally Robust Optimization63 cited
  • 2013Simulation Optimization: A Concise Overview and Implementation Guide62 cited
  • 2015Decision support system for servitization of industrial SMEs: a modelling and simulation approach59 cited