Measuring ERP success: the ultimate users' view

Jen‐Her Wu · Yu‐Min Wang

173 citations0/0 files storedInternational Journal of Operations & Production Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

ERP Systems Implementation and Impact Technology Adoption and User Behaviour Corporate Governance and Management

Abstract

Purpose Enterprise resource planning (ERP) is now considered to be the price of entry for running a business. However, ERP systems are complex and expensive, and the decision to install an ERP system necessitates a choice of mechanisms for determining whether ERP is needed and, once implemented, whether it is successful. User satisfaction is one evaluation mechanism for determining system success. This study develops a reliable and valid instrument for measuring ERP ultimate‐user satisfaction. Design/methodology/approach Initial ERP system characteristics and the implementation context were investigated. Some previously validated instruments were selected for examination using rigorous interview techniques. A modified version was developed and pre‐tested. The instrument was then used to administer a test to 264 Taiwanese users that interact directly with an ERP system. Findings The results suggest a ten‐item instrument to measure three components of ultimate‐user satisfaction in an ERP environment: ERP project team and service, ERP product, and user knowledge and involvement. Originality/value This study has conducted a rigorous scale development procedure to establish a reliable and valid instrument for measuring ERP ultimate‐user satisfaction.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 173 citations exist upstream.

References

2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1979Review of Psychometric theory (2nd ed.).1992Information Systems Success: The Quest for the Dependent Variable 1974Foundations of Behavioral Research 1998Putting the enterprise into the enterprise system.1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction 1988The Measurement of End-User Computing Satisfaction 1983The measurement of user information satisfaction

Cited by

2010Improving productivity and firm performance with enterprise resource planning 2010Relationships among ERP post-implementation success constructs: An analysis at the organizational level 2009Supplier development with benchmarking as part of a comprehensive supplier risk management framework 2015A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach 2018Organizational, technological and extrinsic factors in the implementation of cloud ERP in SMEs

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.