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Service Quality Perceptions of Solely Loyal Customers
16 references·0 citing·40 second hop
Service Quality Perceptions of Solely Loyal Customers (2011)Service Quality Perceptions of Solely Loy…A Review and Critique of Research Using Servqual (2004)A Review and Critique of Rese…A brand for all seasons? A discussion of brand loyalty approaches and their applicability for different markets (2001)A brand for all seasons? A di…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…On the relationship between perceived service quality, service loyalty and switching costs (1998)On the relationship between p…SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…Preferences for single sourcing and supplier selection criteria (1995)Preferences for single sourci…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Customer Satisfaction Incentives (1994)Customer Satisfaction Incenti…Improving the measurement of service quality (1993)Improving the measurement of …Zero defections: quality comes to services. (1990)Zero defections: quality come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…On the Nature, Formation, and Maintenance of Relations Among Organizations (1976)On the Nature, Formation, and…Repeat-Buying: Theory and Applications (1974)Repeat-Buying: Theory and App…Relation of Consumers' Buying Habits to Marketing Methods (1923)Relation of Consumers' Buying…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Service quality models: a review (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)E-S-QUAL (2004)The division of labor in society (1935)Sociology and Social Research (1981)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Academy of Management Journal (2013)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)The Behavioral Consequences of Service Quality (1996)Customer repurchase intention (2003)Perceived value of the purchase of a tourism product (2005)Relationship quality as a predictor of B2B customer loyalty (2006)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)The Commitment-Trust Theory of Relationship Marketing (1994)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Whence Consumer Loyalty? (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,036 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
  • 1976On the Nature, Formation, and Maintenance of Relations Among Organizations708 cited
  • 1998On the relationship between perceived service quality, service loyalty and switching costs585 cited
  • 1923Relation of Consumers' Buying Habits to Marketing Methods500 cited
  • 1994Customer Satisfaction Incentives344 cited
  • 2001A brand for all seasons? A discussion of brand loyalty approaches and their applicability for different markets260 cited
  • 1995Preferences for single sourcing and supplier selection criteria211 cited

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  • 1974Repeat-Buying: Theory and Applications188 cited
  • 2004A Review and Critique of Research Using Servqual179 cited
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