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The creation of a management‐by‐variance tool for facilities management performance assessment
9 references·12 citing·42 second hop
The creation of a management‐by‐variance tool for facilities management performance assessment (1999)The creation of a management‐by‐variance …Performance Measurement (2020)Performance MeasurementStrategy-based performance measurement (1997)Strategy-based performance me…Perceived importance of information system success factors: A meta analysis of group differences (1997)Perceived importance of infor…Facilities Management: Towards Best Practice (1997)Facilities Management: Toward…Developing a model of the global and strategic impact of information technology (1997)Developing a model of the glo…A quality human resource curriculum: Recommendations from leading senior HR executives (1997)A quality human resource curr…Information systems effectiveness: The construct space and patters of application (1996)Information systems effective…Performance measurement in service businesses (1991)Performance measurement in se…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …Imposter Syndrome and Gender Stereotypes: Female Facility Managers’ Work Outcomes and Job Situations (2020)Imposter Syndrome and Gender …Performance measurement for teaching hotels: A hierarchical system incorporating facilities management (2015)Performance measurement for t…The Delphi Method: Review and Use in Construction Management Research (2014)The Delphi Method: Review and…KPIs for facility's performance assessment, Part I: identification and categorization of core indicators (2014)KPIs for facility's performan…Improving service provision through better management and measurement of customer satisfaction in facilities management (2010)Improving service provision t…National standards of customer satisfaction in facilities management (2009)National standards of custome…A critical review on innovation in facilities management service delivery (2009)A critical review on innovati…Knowledge management practices in facilities organisations: a case study (2008)Knowledge management practice…Computer-Aided Healthcare Facility Management (2007)Computer-Aided Healthcare Fac…Healthcare facilities management: state of the art review (2004)Healthcare facilities managem…Benchmarking facility management: applying analytic hierarchy process (2004)Benchmarking facility managem…A conceptual framework to measure facilities management performance (2003)A conceptual framework to mea…Patterns of Industrial Innovation (1978)Technological paradigms and technological trajectories (1982)Managing Innovation: Integrating Technological, Market and Organizational Change (1997)Determining a conceptual framework for green FM intellectual capital (2009)Facilities management service and customer satisfaction in shopping mall sector (2013)Understanding the Interplay of Organizational Climate and Leadership in Construction Innovation (2017)The Benchmarking Book (1992)Performance measurement system design (1995)The performance measurement revolution: why now and what next? 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(1992)Ranking the indicators of building performance and the users’ risk via Analytical Hierarchy Process (AHP): Case of Malaysia (2016)the delphi method: techniques and applications (1975)Qualitative Research: Consensus methods for medical and health services research (1995)Research Methods for Business Students (2003)Modeling Multi-Stakeholder Multi-Objective Decisions during Public Participation in Major Infrastructure and Construction Projects: A Decision Rule Approach (2015)Improving Risk Assessment for Transporting Dangerous Goods through European Road Tunnels: A Delphi Study (2021)Drivers influencing the adoption of cryptocurrency: a social network analysis approach (2025)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The measurement of user information satisfaction (1983)Information Systems Success: The Quest for the Dependent Variable (1992)Criticality of data quality as exemplified in two disasters (2001)Understanding consumer intention in online shopping: a respecification and validation of the DeLone and McLean model (2009)Linking employees’ e-learning system use to their overall job outcomes: An empirical study based on the IS success model (2010)A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis (1983)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Measuring organizational IS effectiveness (2002)An interpretive approach to evaluating information systems: A content, context, process framework (2005)Causes influencing the effectiveness of the post‐implementation ERP system (2005)A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Relationship with Marketing Performance (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Handbook of Quantitative Science and Technology Research (2005)Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation (2001)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)Two Concepts of Accountability: Accountability as a Virtue and as a Mechanism (2010)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Post-occupancy evaluation - where are you? 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this work references cited by second hop

References

  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1991Performance measurement in service businesses782 cited
  • 2020Performance Measurement706 cited
  • 1997Facilities Management: Towards Best Practice326 cited
  • 1996Information systems effectiveness: The construct space and patters of application237 cited
  • 1997Perceived importance of information system success factors: A meta analysis of group differences226 cited
  • 1997Developing a model of the global and strategic impact of information technology98 cited
  • 1997Strategy-based performance measurement55 cited
  • 1997A quality human resource curriculum: Recommendations from leading senior HR executives29 cited

Cited by

  • 2014The Delphi Method: Review and Use in Construction Management Research204 cited
  • 2003A conceptual framework to measure facilities management performance125 cited
  • 2004Healthcare facilities management: state of the art review121 cited
  • 2009A critical review on innovation in facilities management service delivery106 cited
  • 2014KPIs for facility's performance assessment, Part I: identification and categorization of core indicators86 cited
  • 2008

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Knowledge management practices in facilities organisations: a case study
71 cited
  • 2004Benchmarking facility management: applying analytic hierarchy process61 cited
  • 2010Improving service provision through better management and measurement of customer satisfaction in facilities management40 cited
  • 2007Computer-Aided Healthcare Facility Management34 cited
  • 2009National standards of customer satisfaction in facilities management32 cited
  • 2020Imposter Syndrome and Gender Stereotypes: Female Facility Managers’ Work Outcomes and Job Situations24 cited
  • 2015Performance measurement for teaching hotels: A hierarchical system incorporating facilities management21 cited