Fuzzy Quality Function Deployment: An Analytical Literature Review

Mohammad Abdolshah · Mohsen Moradi

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Quality Function Deployment in Product Design Multi-Criteria Decision Making Product Development and Customization

Abstract

This paper presents an analytical literature review on fuzzy quality function deployment (FQFD) of papers published between 2000 and 2011. In this review, publications were divided into two main groups. First group included publications which proposed some models to develop FQFD. The second one was related to new applications of FQFD models. Next, publications were analyzed and research gaps and future directions were presented. We reached some conclusions including the following. (i) Most of studies were focused on quantitative methods to accomplish phase 1 of QFD or House of Quality (HoQ). The most employed techniques were multicriteria decision making (MCDM) methods. (ii) Although main purpose of using QFD was product development, other factors such as risk and competiveness analysis should be considered in product development process. (iii) A promising approach is using of metaheuristic methods for solving complicated problems of FQFD. (iv) There are a few studies on completing all phases of FQFD.

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References

2004A fuzzy optimization model for QFD planning process using analytic network approach 2009Group decision making process for supplier selection with VIKOR under fuzzy environment 2002Product planning in quality function deployment using a combined analytic network process and goal programming approach 2004A systematic approach to quality function deployment with a full illustrative example 2002A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment 2006A fuzzy-QFD approach to supplier selection 2008THE INFORMATION TECHNOLOGY CAPABILITY OF THIRD‐PARTY LOGISTICS PROVIDERS: A RESOURCE‐BASED VIEW AND EMPIRICAL EVIDENCE FROM CHINA 2006Strategic management of logistics service: A fuzzy QFD approach

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