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ArticleService quality ideals in a competitive tertiary environment

Roland K. Yeo2009

Article2009

Service quality ideals in a competitive tertiary environment

84 citations·0/0 files stored·International Journal of Educational Research

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Customer Service Quality and Loyalty Higher Education Governance and Development Evaluation of Teaching Practices

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References

2007Research Methods in Education 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991The fifth discipline, the art and practice of the learning organization 1970Determining Sample Size for Research Activities 1992Measuring Service Quality: A Reexamination and Extension 1912The Principles of Scientific Management.2015Principles of Scientific Management, The 1990Delivering quality service: balancing customer perceptions and expectations

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2011Co-creating Value in Higher Education: The Role of Interactive Classroom Response Technologies 2016A systematic review of quality of student experience in higher education 2019Stakeholder’s perception of service quality: a case in Qatar 2011Sex doesn't matter: the role of gender in the formation of student-university relationships 2016Co-creation Impacts on Student Behavior 2022Strategies, benefits and barriers– a systematic literature review of student co-creation in higher education

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2008Brewing service quality in higher educationarticle · 30 shared references 2012Beyond SERVQUAL: The competitive forces of higher education in Singaporearticle · 26 shared references 2008Servicing service quality in higher education: quest for excellencearticle · 11 shared references 2010Quality assurance in post‐secondary education: the student experiencearticle · 10 shared references 2007MANAGING QUALITY IN HIGHER EDUCATIONthesis · 9 shared references 2001A Conceptual model for total quality management in service organizationsarticle · 7 shared references

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Year2009

Typearticle

Published2009-01-01

VenueInternational Journal of Educational Research

ISSN-L0883-0355

Languageen

Citations84

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijer.2009.03.004

openalex_workW2005453495

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2015The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University

2019The Role of Empathy in the Service Experience