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Service quality ideals in a competitive tertiary environment
16 references·11 citing·31 second hop
Service quality ideals in a competitive tertiary environment (2009)Service quality ideals in a competitive t…Principles of Scientific Management, The (2015)Principles of Scientific Mana…Research methods in education (2012)Research methods in educationThe Internationalization of Higher Education: Motivations and Realities (2007)The Internationalization of H…Research Methods in Education (2007)Research Methods in EducationInternationalization Remodeled: Definition, Approaches, and Rationales (2004)Internationalization Remodele…Doing Your Research Project: A Guide for First-Time Researchers in Education and Social Science (1993)Doing Your Research Project: …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The fifth discipline, the art and practice of the learning organization (1991)The fifth discipline, the art…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Innovation and Entrepreneurship (1985)Innovation and Entrepreneursh…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Evaluation: A Systematic Approach (1979)Evaluation: A Systematic Appr…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…The Principles of Scientific Management. (1912)The Principles of Scientific …Strategies, benefits and barriers– a systematic literature review of student co-creation in higher education (2022)Strategies, benefits and barr…The Role of Empathy in the Service Experience (2019)The Role of Empathy in the Se…Stakeholder’s perception of service quality: a case in Qatar (2019)Stakeholder’s perception of s…Toward Smart Value Co-education (2016)Toward Smart Value Co-educati…The Impact of Cocreation on the Student Satisfaction: Analysis through Structural Equation Modeling (2016)The Impact of Cocreation on t…Co-creation Impacts on Student Behavior (2016)Co-creation Impacts on Studen…A systematic review of quality of student experience in higher education (2016)A systematic review of qualit…The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University (2015)The Impact of Perceived Servi…Exploring the drivers of service quality perceptions in the tertiary education sector (2014)Exploring the drivers of serv…Sex doesn't matter: the role of gender in the formation of student-university relationships (2011)Sex doesn't matter: the role …Co-creating Value in Higher Education: The Role of Interactive Classroom Response Technologies (2011)Co-creating Value in Higher E…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The World Is Flat: A Brief History of the Twenty-First Century (2005)The world is flat: a brief history of the twenty-first century (2006)Trends in Global Higher Education: Tracking an Academic Revolution (2010)Student Mobilities, Migration and the Internationalization of Higher Education (2011)Theorising the Spaces of Student Migration (2012)Likert scales: how to (ab)use them (2004)Do entrepreneurship programmes raise entrepreneurial intention of science and engineering students? The effect of learning, inspiration and resources (2006)Un sistema de clasificación de los diseños de investigación en psicología (2013)The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. (2006)Identification in Organizations: An Examination of Four Fundamental Questions (2008)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)The myopia of learning (1993)Psychological Safety and Learning Behavior in Work Teams (1999)Role congruity theory of prejudice toward female leaders. (2002)Toward a theory of task motivation and incentives (1968)Algorithms at Work: The New Contested Terrain of Control (2019)
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References

  • 2007Research Methods in Education23,507 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991The fifth discipline, the art and practice of the learning organization20,050 cited
  • 1970Determining Sample Size for Research Activities18,904 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1912The Principles of Scientific Management.5,254 cited
  • 2015Principles of Scientific Management, The5,038 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2007The Internationalization of Higher Education: Motivations and Realities3,505 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1985Innovation and Entrepreneurship3,128 cited
  • 1979Evaluation: A Systematic Approach2,940 cited
  • 2004Internationalization Remodeled: Definition, Approaches, and Rationales2,659 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2012Research methods in education1,604 cited
  • 1993

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Doing Your Research Project: A Guide for First-Time Researchers in Education and Social Science
1,525 cited

Cited by

  • 2011Co-creating Value in Higher Education: The Role of Interactive Classroom Response Technologies72 cited
  • 2016A systematic review of quality of student experience in higher education60 cited
  • 2019Stakeholder’s perception of service quality: a case in Qatar46 cited
  • 2011Sex doesn't matter: the role of gender in the formation of student-university relationships46 cited
  • 2016Co-creation Impacts on Student Behavior40 cited
  • 2022Strategies, benefits and barriers– a systematic literature review of student co-creation in higher education37 cited
  • 2015The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University30 cited
  • 2019The Role of Empathy in the Service Experience29 cited
  • 2014Exploring the drivers of service quality perceptions in the tertiary education sector27 cited
  • 2016The Impact of Cocreation on the Student Satisfaction: Analysis through Structural Equation Modeling18 cited
  • 2016Toward Smart Value Co-education13 cited