Understanding the factors affecting e‐business adoption and impact on logistics processes

Abstract

Purpose The purpose of this paper is to conceptualize e‐business adoption and to generate understanding of the range of factors affecting the adoption process. The paper also aims at exploring the perceived impact of e‐business adoption on logistics‐related processes. Design/methodology/approach Case study research, by conducting in‐depth interviews in eight companies. Findings E‐business adoption is not exclusively a matter of resources. Increased e‐business adoption and impact are caused by increased operational compatibility, as well as increased levels of collaboration. In terms of e‐business impact this mainly refers to cycle time reductions and quality improvements, rather than direct cost reductions as reported by other authors. Research limitations/implications The intrinsic weakness of the research method and the way concepts are operationalized limits the ability to generalize findings. Practical implications Managers should emphasize developing their relationships with their suppliers/customers, in an effort to do common e‐business investments, and should aim to increase their partners' commitment to the use of these applications. Originality/value This paper provides empirical evidence from a sector where limited research efforts have taken place. Explanations can be helpful to other researchers involved in the understanding of the adoption of e‐business and its impact.

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