Fire alarms and siren songs: the role of issues management in the prevention of, and response to, organizational crises

Abstract

The focus of this paper is on the interplay between and among issues and crisis management. These linkages have not been previously explored in any depth. This analysis addresses: (1) the process by which issues become crises and suggests specific criteria to evaluate the potential for an issue to become a cri sis ; (2) offers reasons why organizations miss the warning signs of impending crises; and (3) offers examples of recent crises and draws lessons from those experiences.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 17 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.