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ArticleCustomer attrition analysis for financial services using proportional hazard models

Dirk Van den Poel2003

Article2003

Customer attrition analysis for financial services using proportional hazard models

Dirk Van den Poel · Bart Larivière

430 citations·0/0 files stored·European Journal of Operational Research

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Customer churn and segmentation Customer Service Quality and Loyalty Evasion and Academic Success Factors

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References

1996The Behavioral Consequences of Service Quality 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1995Customer Switching Behavior in Service Industries: An Exploratory Study 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 2000Switching barriers and repurchase intentions in services 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value

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2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting 2010Building comprehensible customer churn prediction models with advanced rule induction techniques 2005Computer assisted customer churn management: State-of-the-art and future trends

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Details

Year2003

Typearticle

Published2003-04-07

VenueEuropean Journal of Operational Research

ISSN-L0377-2217

Languageen

Citations430

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/s0377-2217(03)00069-9

openalex_workW2005755239

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2009Customer churn prediction by hybrid neural networks

2005Predicting customer retention and profitability by using random forests and regression forests techniques

2008Forecasting and operational research: a review