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The impact of physical environment on employee commitment in call centres

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References

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1997PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.3,773 cited
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1996SOCIAL STRUCTURAL CHARACTERISTICS OF PSYCHOLOGICAL EMPOWERMENT.1,809 cited
2002Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal558 cited
1999Perceived workplace conditions and first-year teachers’ morale, career choice commitment, and planned retention: a secondary analysis455 cited
2005Effects of control over office workspace on perceptions of the work environment and work outcomes419 cited
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1998Plants in the Workplace257 cited
1982The Open-Plan Office201 cited
1995Worker Participation in Diverse Settings: Does the Form Affect the Outcome, and If So, Who Benefits?190 cited

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2006Links between service climate, employee commitment and employees' service quality capability152 cited

1998The effects of work control and job demands on employee adjustment and work performance145 cited

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