A model and a research agenda for total quality management

Ian William Saunders · Arthur P. Preston

25 citations0/0 files storedTotal Quality Management

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Quality and Supply Management Healthcare Quality and Management Management Systems and Quality Improvement

Abstract

Research bearing on the case for total quality management (TQM) as an effective management approach has lacked a framework around which the claims made for TQM could be systematically evaluated. In this paper, a model of the arguments supporting TQM is presented as a framework for research. This model, the ‘S-P model’, describes those activities and interactions that are necessary in organizations in order for continuous improvement to occur and for benefits to be derived from TQM. Using the model, it becomes possible to study the effects of external and internal organizational factors on the components of TQM. The applicability of TQM is addressed though the model in relation to public health, small business, and public sector and non-profit organizations. The model also provides a basis for diagnosis of individual organizations, and in addition allows us to identify some important questions for future research.

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1982Out of the Crisis 1992The machine that changed the world 1912The Principles of Scientific Management.2015Principles of Scientific Management, The 1991The Machine That Changed the World 1989The PIMS principles: Linking strategy to performance 1989Managing quality: the strategic and competitive edge 1990The deming management method

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