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Evaluating a museum as a tourist product using the servqual method

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1960The Application of Electronic Computers to Factor Analysis12,390 cited
1995Interpretation of Cultural and Natural Resources227 cited

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2011Municipal Service Quality and Citizen Satisfaction in Southern Thailand38 cited
2010SERVICE QUALITY, VISITOR SATISFACTION AND BEHAVIOURAL INTENTIONS: PILOT STUDY AT A MUSEUM IN MALAYSIA32 cited
2019Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico30 cited
2010Evaluating the Tourism Potential of Public Museums in Hangzhou: A Supply-Side Perspective27 cited

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2010Museums' communication in small‐ and medium‐sized cities26 cited

2016The Role of Emotions in a Model of Behavioral Intentions of Visitors to the Gaudí Historic House Museums in Barcelona, Spain24 cited

2010Alta Museum as a tourist attraction: the importance of location24 cited

1970Managing Strategic Communication in Museums. The case of Catalan museums18 cited

2011Strengthening Members' Relationships through Cultural Activities in Museums18 cited

2019Accessible Museums for Visually Impaired: A Case Study from Istanbul14 cited

2015Greek Museums and Tourists’ Perceptions: an Empirical Research12 cited