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Manager's guide to excellence in public relations and communication management
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  • 2014Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review525 cited
  • 2014Why Leadership Matters to Internal Communication: Linking Transformational Leadership, Symmetrical Communication, and Employee Outcomes300 cited
  • 2019Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors264 cited
  • 2007The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector248 cited
  • 2020Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification210 cited
  • 2003From strategy to corporate communication strategy: A conceptualisation201 cited
  • 2008Crisis Management in a Complex World197 cited
  • 2010Media Catching and the Journalist–Public Relations Practitioner Relationship: How Social Media are Changing the Practice of Media Relations191 cited
  • 2009Social media use, perceptions of decision-making power, and public relations roles189 cited
  • 2003Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS)184 cited
  • 1999Testing the contingency theory of accommodation in public relations183 cited
  • 2018The role of corporate social responsibility (CSR) and internal CSR communication in predicting employee engagement: Perspectives from the United Arab Emirates (UAE)

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183 cited
  • 2016Organizational listening: Addressing a major gap in public relations theory and practice162 cited
  • 2008Excellence Theory in Public Relations: Past, Present, and Future153 cited
  • 2008A State of Neglect: Public Relations as ‘Corporate Conscience’ or Ethics Counsel151 cited
  • 2020Cultivating employee creativity through strategic internal communication: The role of leadership, symmetry, and feedback seeking behaviors134 cited