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A contextual investigation of the operation and management of airport concessions
2 references·5 citing·29 second hop
A contextual investigation of the operation and management of airport concessions (2001)A contextual investigation of the operati…The Airport Business (2005)The Airport BusinessService Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …Whether low-cost-carrier passengers spend more on duty-free goods at the airport? Evidence from Incheon International Airport (2020)Whether low-cost-carrier pass…Determinants of airport retail revenue: a review of literature (2020)Determinants of airport retai…Effects of passenger characteristics and terminal layout on airport retail revenue: an agent-based simulation approach (2019)Effects of passenger characte…Does a reward program affect customers’ behavioural intention of visiting the airport? A case study of Singapore Changi Airport (2019)Does a reward program affect …Modeling of the travelers’ shopping motivation and their buying behavior using fuzzy logic (2017)Modeling of the travelers’ sh…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Measuring Service Quality: A Reexamination and Extension (1992)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)Tourism Destination Loyalty (2000)The evaluation of airline service quality by fuzzy MCDM (2002)Fuzzy sets (1965)An approach to environmental psychology (1974)Tourist shopping preferences and expenditure behaviours: The case of the Taiwanese outbound market (2004)Determinants of retail patronage: A meta-analytical perspective (2006)How important are commercial revenues to today's airports? (2008)Retail shopping at airports: Making travellers buy again (2021)Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport (2022)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)THE WORLD AIRPORT AWARDS AS A QUALITY DISTINCTIVE AND MARKETING TOOL FOR AIRPORTS (2022)Answering Autobiographical Questions: The Impact of Memory and Inference on Surveys (1987)Airports, mobility and the calculative architecture of affective control (2007)Airport systems planning, design, and management (2020)Shopping or dining? On passenger dwell time and non-aeronautical revenues (2024)Airport's optimal decisions considering non-aeronautical business, terminal capacity and alternative regulatory regimes (2025)Price structure in two-sided markets: Evidence from the magazine industry (2005)When east meets west: An exploratory study on Chinese outbound tourists’ travel expectations (2010)Passengers' shopping motivations and commercial activities at airports – The moderating effects of time pressure and impulse buying tendency (2012)Uncovering air traveler purchase behavior: Influence of airline goods product characteristics towards repurchase intention (2024)An application of DEA to measure the efficiency of Spanish airports prior to privatization (2001)Inefficiencies and scale economies of European airport operations (2003)Airport capacity and congestion when carriers have market power (2006)
this work references cited by second hop

References

  • 1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
  • 2005The Airport Business272 cited

Cited by

  • 2020Determinants of airport retail revenue: a review of literature28 cited
  • 2019Effects of passenger characteristics and terminal layout on airport retail revenue: an agent-based simulation approach26 cited
  • 2019Does a reward program affect customers’ behavioural intention of visiting the airport? A case study of Singapore Changi Airport20 cited
  • 2020Whether low-cost-carrier passengers spend more on duty-free goods at the airport? Evidence from Incheon International Airport14 cited
  • 2017Modeling of the travelers’ shopping motivation and their buying behavior using fuzzy logic11 cited

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