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Strategic Customers in a Transportation Station: When Is It Optimal to Wait?
16 references·10 citing·31 second hop
Strategic Customers in a Transportation Station: When Is It Optimal to Wait? (2014)Strategic Customers in a Transportation S…Strategic Behavior and Social Optimization in Markovian Vacation Queues (2011)Strategic Behavior and Social…Optimal balking strategies in single-server queues with general service and vacation times (2011)Optimal balking strategies in…Equilibrium balking strategies for a clearing queueing system in alternating environment (2011)Equilibrium balking strategie…Optimal Design of Queueing Systems (2009)Optimal Design of Queueing Sy…The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)The Impact of Delay Announcem…Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs (2008)Equilibrium balking strategie…Equilibrium customer strategies in a single server Markovian queue with setup times (2007)Equilibrium customer strategi…Analysis and Comparison of Queues with Different Levels of Delay Information (2007)Analysis and Comparison of Qu…To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)To Queue or Not to Queue: Equ…Improving Service by Informing Customers About Anticipated Delays (1999)Improving Service by Informin…Equilibrium Threshold Strategies: The Case of Queues with Priorities (1997)Equilibrium Threshold Strateg…Conditional PASTA (1988)Conditional PASTADeciding which queue to join: Some counterexamples (1986)Deciding which queue to join:…Deciding Which Queue to Join: Some Counterexamples (1986)Deciding Which Queue to Join:…Congestion Tolls for Poisson Queuing Processes (1975)Congestion Tolls for Poisson …The Regulation of Queue Size by Levying Tolls (1969)The Regulation of Queue Size …Shall firms withhold exact waiting time information from their customers? A transport example (2022)Shall firms withhold exact wa…Optimal pricing and service capacity management for a matching queue problem with loss-averse customers (2020)Optimal pricing and service c…A service system with perishable products where customers are either fastidious or strategic (2020)A service system with perisha…Strategic customer behavior in a two-stage batch processing system (2019)Strategic customer behavior i…Bounded rationality in clearing service systems (2019)Bounded rationality in cleari…Equilibrium Joining Strategy in a Batch Transfer Queuing System with Gated Policy (2018)Equilibrium Joining Strategy …Strategic behavior and social optimization in a double-ended queue with gated policy (2017)Strategic behavior and social…Pricing in a Transportation Station with Strategic Customers (2017)Pricing in a Transportation S…Equilibrium threshold joining strategies in partially observable batch service queueing systems (2017)Equilibrium threshold joining…Equilibrium Joining Strategies and Optimal Control of a Make‐to‐Stock Queue (2016)Equilibrium Joining Strategie…Matrix-Geometric Solutions to Stochastic Models (1984)Information Sharing and Supply Chain Coordination (2003)On the Value of Commitment and Availability Guarantees When Selling to Strategic Consumers (2008)On-Demand Service Platforms (2016)A Proof for the Queuing Formula: L = λ W (1961)User Delay Costs and Internal Pricing for a Service Facility (1990)Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Mathematical Theory of Connecting Networks and Telephone Traffic (1966)Optimality of the shortest line discipline (1977)Optimal control of admission to a quenching system (1985)A survey of Markov decision models for control of networks of queues (1993)Networks of infinite-server queues with nonstationary Poisson input (1993)Queueing theory in manufacturing: A survey (1999)Queueing analysis: A foundation of performance evaluation (1995)Stochastic Modeling and the Theory of Queues (1989)“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk (2011)Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department (2015)Fundamentals of Queueing Theory. (1977)Fundamentals of queueing theory (2nd ed.). (1985)Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction* (2006)Bodies of Knowledge for Research in Behavioral Operations (2009)Behavioral Operations: Past, Present, and Future (2019)An Equilibrium Queuing Model of Bribery (1985)Queues with interruptions: a survey (2012)Sharing Delay Information in Service Systems: A Literature Survey (2017)Dynamic routing in open queueing networks: Brownian models, cut constraints and resource pooling (1993)Joining Longer Queues: Information Externalities in Queue Choice (2008)Optimal and equilibrium balking strategies in the single server Markovian queue with catastrophes (2011)Strategic joining in M/M/1 retrial queues (2013)Optimal Price/Lead-Time Menus for Queues with Customer Choice: Segmentation, Pooling, and Strategic Delay (2016)
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References

  • 1969The Regulation of Queue Size by Levying Tolls1,227 cited
  • 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
  • 1975Congestion Tolls for Poisson Queuing Processes492 cited
  • 2007Analysis and Comparison of Queues with Different Levels of Delay Information261 cited
  • 1986Deciding Which Queue to Join: Some Counterexamples235 cited
  • 1999Improving Service by Informing Customers About Anticipated Delays221 cited
  • 2007Equilibrium customer strategies in a single server Markovian queue with setup times191 cited
  • 2009Optimal Design of Queueing Systems190 cited
  • 1986Deciding which queue to join: Some counterexamples189 cited
  • 2008Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs171 cited
  • 2008The Impact of Delay Announcements in Many-Server Queues with Abandonment163 cited
  • 2011Strategic Behavior and Social Optimization in Markovian Vacation Queues162 cited
  • 1997Equilibrium Threshold Strategies: The Case of Queues with Priorities131 cited
  • 2011Optimal balking strategies in single-server queues with general service and vacation times80 cited
  • 2011Equilibrium balking strategies for a clearing queueing system in alternating environment

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75 cited
  • 1988Conditional PASTA58 cited
  • Cited by

    • 2017Strategic behavior and social optimization in a double-ended queue with gated policy34 cited
    • 2016Equilibrium Joining Strategies and Optimal Control of a Make‐to‐Stock Queue29 cited
    • 2017Pricing in a Transportation Station with Strategic Customers27 cited
    • 2017Equilibrium threshold joining strategies in partially observable batch service queueing systems27 cited
    • 2019Bounded rationality in clearing service systems26 cited
    • 2020A service system with perishable products where customers are either fastidious or strategic26 cited
    • 2019Strategic customer behavior in a two-stage batch processing system20 cited
    • 2018Equilibrium Joining Strategy in a Batch Transfer Queuing System with Gated Policy19 cited
    • 2020Optimal pricing and service capacity management for a matching queue problem with loss-averse customers19 cited
    • 2022Shall firms withhold exact waiting time information from their customers? A transport example7 cited