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Purpose The purpose of this paper is to test an intervention technique developed earlier. The technique builds on an action research approach with a threefold aim: to produce change in a practical context, in our case to enhance the problem‐solving capacity in an operational team in an authentic construction project, and at the same time; test the technique and finally, extract additional knowledge about the problem area. Design/methodology/approach The technique is based on “the Skilled Facilitator” approach and the “krAft” concept, extended with knowledge about unconscious behaviour and focusing on counteracting counterproductive behaviour. The intervention was performed by the first author and studied through joint reflection, in part with the second author and in part with the participants, on documentation from meetings (notes and audio recordings), individual interviews, questionnaires, and observations. Findings The intervention technique developed was found to be effective in the aspect of creating efficient learning processes in the operational team. Results show that change occurred compared to the participants' experience from earlier construction projects, and indicates that the intervention was, at least partly, reason for the change. Even though the changes were apprehended both positive and negative, the positive changes were in the majority. Originality/value The paper creates new knowledge about how communication problems and other practical problems in the construction industry can be overcome with the help of an interventionist. The concept of the interventionist as a “liberator,” is introduced.
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