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Measuring food and beverage service quality in spa hotels
16 references·4 citing·36 second hop
Measuring food and beverage service quality in spa hotels (2013)Measuring food and beverage service quali…The relationship between internal and external service quality (2009)The relationship between inte…Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Using a revised importance–pe…MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY (2006)MEASURING SERVICE QUALITY IN …Measuring service quality of banks: Scale development and validation (2005)Measuring service quality of …Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Measuring service quality in …Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Exploring international touri…Validating an instrument for clinical supervision using an expert panel (2003)Validating an instrument for …Applying SERVQUAL to Web sites: an exploratory study (2003)Applying SERVQUAL to Web site…Analysing service quality in the hospitality industry (1999)Analysing service quality in …Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Lodgserv: A Service Quality Index for the Lodging Industry (1990)Lodgserv: A Service Quality I…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Food and beverage service training in hospitality schools—An overview through the eyes of students, faculty, and industry professionals (2023)Food and beverage service tra…Investigation of efficiency in the UK hotel industry: a network data envelopment analysis approach (2021)Investigation of efficiency i…Determining the Competitiveness of Spa-Centers in Order to Achieve Sustainability Using a Fuzzy Multi-Criteria Decision-Making Model (2020)Determining the Competitivene…Hotel performance: Rigor and relevant research topics (2018)Hotel performance: Rigor and …Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Practice of Social Research. (1976)Research in Organizational Behavior (1984)The Practice of Social Research (1989)Service quality, emotional satisfaction, and behavioural intentions (2009)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative measures of service quality: a review (2008)Developing e-service quality scales: A literature review (2010)Hospital healthcare service quality, patient satisfaction and loyalty (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Determination and Quantification Of Content Validity (1986)Approaches to Qualitative-Quantitative Methodological Triangulation (1991)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A systematic survey instrument translation process for multi-country, comparative health workforce studies (2012)Time for a new approach to prepare future teachers for educational technology use: Its meaning and measurement (2015)The role of textbook learning resources in e-learning: A taxonomic study (2017)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)SERVQUAL revisited: a critical review of service quality (1996)Logistics Service Quality as a Segment-Customized Process (2001)Measuring Service Quality in E-Retailing (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach (2008)Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1990Lodgserv: A Service Quality Index for the Lodging Industry489 cited
  • 2005Measuring service quality in the hotel industry: A study in a business hotel in Turkey463 cited
  • 2003Validating an instrument for clinical supervision using an expert panel429 cited
  • 2005Measuring service quality of banks: Scale development and validation426 cited
  • 2006Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism425 cited
  • 1999Analysing service quality in the hospitality industry356 cited
  • 2006MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY329 cited
  • 2003Applying SERVQUAL to Web sites: an exploratory study276 cited
  • 2009

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The relationship between internal and external service quality
252 cited
  • 2004Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius241 cited
  • Cited by

    • 2020Determining the Competitiveness of Spa-Centers in Order to Achieve Sustainability Using a Fuzzy Multi-Criteria Decision-Making Model50 cited
    • 2021Investigation of efficiency in the UK hotel industry: a network data envelopment analysis approach38 cited
    • 2018Hotel performance: Rigor and relevant research topics21 cited
    • 2023Food and beverage service training in hospitality schools—An overview through the eyes of students, faculty, and industry professionals0 cited