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Understanding Customer Satisfaction With Budget Hotels Through Online Comments: Evidence From Home Inns in China
14 references·1 citing·43 second hop
Understanding Customer Satisfaction With Budget Hotels Through Online Comments: Evidence From Home Inns in China (2015)Understanding Customer Satisfaction With …The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews (2010)The impact of e-word-of-mouth…Consumers’ responses to ambivalent online hotel reviews: The role of perceived source credibility and pre-decisional disposition (2010)Consumers’ responses to ambiv…Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online (2010)Complaining in Cyberspace: Th…An Analysis of Word-of-Mouse Ratings and Guest Comments of Online Hotel Distribution Sites (2010)An Analysis of Word-of-Mouse …User-Generated Content and Travel: A Case Study on Tripadvisor.Com (2008)User-Generated Content and Tr…Use and Impact of Online Travel Reviews (2008)Use and Impact of Online Trav…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …The impact of online user reviews on hotel room sales (2008)The impact of online user rev…Dimensions in Building Brand Experience for Economy Hotels—A Case of Emerging Market (2008)Dimensions in Building Brand …Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum (2004)Analyzing Hotel Customers' E-…Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Determinants of hotel guests’…Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels (1993)Consumers' Expectations for S…Urban amenity, human capital and employment distribution in Shanghai (2019)Urban amenity, human capital …Social Ties and Word-of-Mouth Referral Behavior (1987)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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Implication for travel product websites (2014)Helpful Reviewers in TripAdvisor, an Online Travel Community (2011)An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market (2012)Adapting to the Internet (2014)Advances in Consumer Research (2025)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The business value of online consumer reviews and management response to hotel performance (2014)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)The Agenda-Setting Function of Mass Media (1972)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM (2014)The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels (2013)A “Triple A” Typology of Responding to Negative Consumer-Generated Online Reviews (2014)Understanding why consumers engage in electronic word-of-mouth communication: Perspectives from theory of planned behavior and justice theory (2015)
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References

  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,312 cited
  • 2008The impact of online user reviews on hotel room sales1,272 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,165 cited
  • 2008Use and Impact of Online Travel Reviews1,141 cited
  • 2010The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews761 cited
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  • 2008User-Generated Content and Travel: A Case Study on Tripadvisor.Com382 cited
  • 2010Consumers’ responses to ambivalent online hotel reviews: The role of perceived source credibility and pre-decisional disposition359 cited
  • 2010Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online264 cited
  • 2010An Analysis of Word-of-Mouse Ratings and Guest Comments of Online Hotel Distribution Sites226 cited
  • 2004Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum162 cited
  • 1993Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels103 cited
  • 2008

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Dimensions in Building Brand Experience for Economy Hotels—A Case of Emerging Market
33 cited

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  • 2019Urban amenity, human capital and employment distribution in Shanghai76 cited