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Service quality in the US airline industry: progress and problems
7 references·0 citing·29 second hop
Service quality in the US airline industry: progress and problems (1998)Service quality in the US airline industr…Cost competitiveness of major airlines: an international comparison (1998)Cost competitiveness of major…Improving service quality in America: Lessons learned (1994)Improving service quality in …Fear of Flying? Economic Analyses of Airline Safety (1992)Fear of Flying? Economic Anal…Airline deregulation and laissez-faire mythology (1992)Airline deregulation and lais…Contestable Markets and the Theory of Industry Structure (1982)Contestable Markets and the T…Airline Regulation in America: Effects and Imperfections (1979)Airline Regulation in America…Air Transport and its Regulators: An Industry Study. (1964)Air Transport and its Regulat…Multilateral Comparisons of Output, Input, and Productivity Using Superlative Index Numbers (1982)Economies of Density versus Economies of Scale: Why Trunk and Local Service Airline Costs Differ (1984)The Penn World Table (Mark 5): An Expanded Set of International Comparisons, 1950-1988 (1991)Evaluating airline efficiency: An application of Virtual Frontier Network SBM (2015)Resource ambidexterity through alliance portfolios and firm performance (2015)Has airline efficiency affected by the inclusion of aviation into European Union Emission Trading Scheme? Evidences from 22 airlines during 2008–2012 (2016)Employee and customer perceptions of service in banks: Replication and extension. (1985)Leadership and Performance beyond Expectations (1987)Superiors' evaluations and subordinates' perceptions of transformational and transactional leadership. (1988)ATTITUDES AND EFFECTIVENESS: EXAMINING RELATIONS AT AN ORGANIZATIONAL LEVEL (1996)SERV∗OR: A managerial measure of organizational service-orientation (1998)Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant (2004)MARKET INCENTIVES FOR SAFE COMMERCIAL AIRLINE OPERATION (1988)Crisis in the Cockpit? The Role of Market Forces in Promoting Air Travel Safety (1989)Profitability and Product Quality: Economic Determinants of Airline Safety Performance (1990)Debt, moral hazard and airline safety An empirical evidence (1997)The Competitive Impact of Air Crashes: Stock Market Evidence (1998)The Implementation and the Effects of Regulatory Reform: Past Experience and Current Issues (2000)Regulation in America (1975)Beyond Management and the Worker: The Institutional Function of Management (1976)Chapter 25 The effects of economic regulation (1989)US domestic airline mergers: the neglected international determinants (2002)On the Performance of the U.S. Transportation System: Caution Ahead (2013)Concentration and other determinants of bank profitability in Europe, North America and Australia (1989)Entry and Competition in Concentrated Markets (1991)Contestable Markets: An Uprising in the Theory of Industry Structure (2003)Judging a book by it's cover: the relationship between service and safety quality in US national and regional airlines (2000)The Crash of Valujet Flight 592: A Case Study in State-Corporate Crime (2000)Above Politics: Bureaucratic Discretion and Credible Commitment (2016)
this work references cited by second hop

References

  • 1982Contestable Markets and the Theory of Industry Structure3,271 cited
  • 1994Improving service quality in America: Lessons learned449 cited
  • 1992Fear of Flying? Economic Analyses of Airline Safety87 cited
  • 1998Cost competitiveness of major airlines: an international comparison86 cited
  • 1979Airline Regulation in America: Effects and Imperfections84 cited
  • 1964Air Transport and its Regulators: An Industry Study.56 cited
  • 1992Airline deregulation and laissez-faire mythology35 cited

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