References

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• 2009Service Delivery Innovation340 cited
• 2002Determining key capabilities of a firm using analytic hierarchy process340 cited
• 2010Financial versus non-financial information: The impact of information organization and presentation in a Balanced Scorecard238 cited
• 2005Financial and nonfinancial performance measures: How do they affect job satisfaction?234 cited
• 2006Learning capability and business performance: a non‐financial and financial assessment214 cited
• 2005Lessons from implementing the balanced scorecard in a small and medium size manufacturing organization190 cited
• 2005Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective155 cited
• 2005Balanced Scorecards to Drive the Strategic Planning of Family Firms151 cited
• 2012Business Analysis and Valuation147 cited
• 2006Performance measures in English small and medium enterprises: survey results133 cited
• 2007RETRACTED: Enterprise resource planning systems and non-financial performance incentives: The joint impact on corporate performance116 cited
• 2008International Financial Statement Analysis108 cited
• 2004The perceived impact of JIT implementation on firms’ financial/growth performance