References

• 1979A Three-Dimensional Conceptual Model of Corporate Performance10,478 cited
• 1995A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance7,851 cited
• 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
• 2006How corporate social responsibility is defined: an analysis of 37 definitions4,092 cited
• 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
• 2004Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives2,319 cited
• 2007Stakeholder influence capacity and the variability of financial returns to corporate social responsibility2,056 cited
• 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
• 2007Reaping relational rewards from corporate social responsibility: The role of competitive positioning1,295 cited
• 2001The relationship between customer loyalty and customer satisfaction1,290 cited
• 2007Exploring consumer attitude and behaviour towards green practices in the lodging industry in India1,033 cited
• 1999