HRM and TQM linkages ‐ a comparative case analysis

Gerry Scullion

13 citations0/0 files storedInternational Journal of Manpower

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Quality and Supply Management Human Resource and Talent Management Management Systems and Quality Improvement

Abstract

States that companies are confronted by increasing competition and changing employment practices; struggling with recession conditions and searching for excellence resulting in the impetus behind the adoption of new forms of work organization. Addresses the impact of human resource management (HRM) and total quality management (TQM) as organizations continually strive to adapt to radical change in pursuit of survival. Two companies were selected for inclusion in the business case analysis. Besides a number of concluding factors, presents a framework specifically designed to enhance successful firms and assist companies on the road to introducing programmes of HRM and TQM.

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References

1993Total Quality Management: The Route to Improving Performance 1990Total quality: Success through people 2014Human resource management and the personnel function

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2014Total quality management intensity and its impact on HRM practices in manufacturing firms 2015New public Management reforms, an empirical study of human resources critical factors, in the context of the Greek Public sector

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