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Memorable Customer Experience: Examining the Effects of Customers Experience on Memories and Loyalty in Malaysian Resort Hotels
12 references·16 citing·41 second hop
Memorable Customer Experience: Examining the Effects of Customers Experience on Memories and Loyalty in Malaysian Resort Hotels (2014)Memorable Customer Experience: Examining …Destination loyalty: Effects of wine tourists’ experiences, memories, and satisfaction on intentions (2013)Destination loyalty: Effects …The impact of fraud prevention on bank‐customer relationships (2012)The impact of fraud preventio…The Experience Economy (2012)The Experience EconomyExperience economy constructs as a framework for understanding wine tourism (2012)Experience economy constructs…Exploring the essence of memorable tourism experiences (2011)Exploring the essence of memo…Development of a Scale to Measure Memorable Tourism Experiences (2010)Development of a Scale to Mea…The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Dimensions of Cruisers’ Exper…Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …Perceptions of service quality in North Cyprus hotels (2005)Perceptions of service qualit…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China (2021)The Structural Relationship a…Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect (2021)Customer experience and brand…Measuring customer experience quality: The EXQ scale revisited (2020)Measuring customer experience…Impact of tourist experience on memorability and authenticity: a study of creative tourism (2020)Impact of tourist experience …Customer experience in tourism: A review of definitions, components, and measurements (2020)Customer experience in touris…Creating Memorable Experience in Rural Tourism: A Comparison between Domestic and Outbound Tourists (2020)Creating Memorable Experience…Knowledge creation process, customer orientation and firm performance: Evidence from small hotels in Malaysia (2019)Knowledge creation process, c…Exploring Theme Park Visitors’ Experience on Satisfaction and Revisit Intention: A Utilization of Experience Economy Model (2019)Exploring Theme Park Visitors…Building customer loyalty in retail banking: a serial-mediation approach (2019)Building customer loyalty in …The role of website stimuli of experience on engagement and brand advocacy (2018)The role of website stimuli o…Museum visitors’ heterogeneity and experience processing (2018)Museum visitors’ heterogeneit…Memorable tourism experiences: antecedents and outcomes (2017)Memorable tourism experiences…Impact of customer experience on loyalty: a multichannel examination (2017)Impact of customer experience…Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Influence of Experiences on M…Factors affecting acceptance & use of ReWIND (2015)Factors affecting acceptance …Creating memorable experiences in a reuse heritage site (2015)Creating memorable experience…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Motivations for sharing tourism experiences through social media (2014)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)A model of perceived image, memorable tourism experiences and revisit intention (2017)The Discovery of Grounded Theory (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Antecedents of Tourists’ Loyalty to Mauritius (2011)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A Typology of Technology‐Enhanced Tourism Experiences (2013)The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences (2014)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)How to Write Up and Report PLS Analyses (2009)Antecedents of memorable tourism experience related to behavioral intentions (2017)Tourist loyalty in creative tourism: the role of experience quality, value, satisfaction, and motivation (2019)Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context (2021)Experience and Education (1986)Flow: the psychology of optimal experience (1990)Flow: The Psychology of Optimal Experience (1991)Memorable tourism experience: A review and research agenda (2022)Tourism as a dementia treatment based on positive psychology (2022)VR in Tourism: A New Call for Virtual Tourism Experience amid and after the COVID-19 Pandemic (2022)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Engagement (2011)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2012The Experience Economy1,886 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2010Development of a Scale to Measure Memorable Tourism Experiences1,584 cited
  • 2011Exploring the essence of memorable tourism experiences1,531 cited
  • 2009Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend880 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry845 cited
  • 2012Experience economy constructs as a framework for understanding wine tourism325 cited
  • 2013Destination loyalty: Effects of wine tourists’ experiences, memories, and satisfaction on intentions276 cited
  • 2012The impact of fraud prevention on bank‐customer relationships245 cited
  • 2005Perceptions of service quality in North Cyprus hotels215 cited

Cited by

  • 2015Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism480 cited
  • 2020Customer experience in tourism: A review of definitions, components, and measurements

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

362 cited
  • 2017Memorable tourism experiences: antecedents and outcomes267 cited
  • 2015Creating memorable experiences in a reuse heritage site176 cited
  • 2020Impact of tourist experience on memorability and authenticity: a study of creative tourism163 cited
  • 2019Exploring Theme Park Visitors’ Experience on Satisfaction and Revisit Intention: A Utilization of Experience Economy Model159 cited
  • 2020Measuring customer experience quality: The EXQ scale revisited151 cited
  • 2017Impact of customer experience on loyalty: a multichannel examination139 cited
  • 2020Creating Memorable Experience in Rural Tourism: A Comparison between Domestic and Outbound Tourists116 cited
  • 2018The role of website stimuli of experience on engagement and brand advocacy108 cited
  • 2021Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect98 cited
  • 2015Factors affecting acceptance & use of ReWIND86 cited
  • 2019Building customer loyalty in retail banking: a serial-mediation approach85 cited
  • 2021The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China72 cited
  • 2019Knowledge creation process, customer orientation and firm performance: Evidence from small hotels in Malaysia63 cited
  • 2018Museum visitors’ heterogeneity and experience processing58 cited