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A global index for level of service evaluation at airport passenger terminals
4 references·16 citing·44 second hop
A global index for level of service evaluation at airport passenger terminals (2007)A global index for level of service evalu…Introduction to management science (1999)Introduction to management sc…Operations research: An introduction (1997)Operations research: An intro…Operations Research -- An Introduction (1980)Operations Research -- An Int…Marketing Research (1970)Marketing ResearchMeasurement model of passengers’ expectations of airport service quality (2020)Measurement model of passenge…Exploring different airport users’ service quality satisfaction between service providers and air travelers (2019)Exploring different airport u…Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination (2019)Determinants of passenger loy…Improving airport services using sentiment analysis of the websites (2017)Improving airport services us…Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions (2016)Traveler anxiety and enjoymen…Performance measurement in airport settings: a systematic literature review (2016)Performance measurement in ai…Measuring airport service quality: A multidimensional approach (2016)Measuring airport service qua…Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas (2016)Customer perception of servic…The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport (2015)The effects of service qualit…Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique (2015)Evaluating the efficiency per…An Airport Experience Framework from a Tourism Perspective (2015)An Airport Experience Framewo…Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport (2013)Fitting facilities to self-se…Consumer preferences in the design of airport passenger areas (2013)Consumer preferences in the d…The relationship between operating efficiency and service quality: are they compatible? (2012)The relationship between oper…Deploying effective service strategy in the operations stage of high-speed rail (2011)Deploying effective service s…Evaluation of level of service for transfer passengers at airports (2007)Evaluation of level of servic…The determinants of service quality: satisfiers and dissatisfiers (1995)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Services Marketing: Integrating Customer Focus Across the Firm (2004)Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews (2018)Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter? (2018)Exploring different nationality perceptions of airport service quality (2016)The role of airport service quality in airport and destination choice (2018)Airport systems planning, design, and management (2020)Computer Simulation Techniques. 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this work references cited by second hop

References

  • 1970Marketing Research3,552 cited
  • 1980Operations Research -- An Introduction1,560 cited
  • 1997Operations research: An introduction417 cited
  • 1999Introduction to management science310 cited

Cited by

  • 2015The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport171 cited
  • 2019Exploring different airport users’ service quality satisfaction between service providers and air travelers151 cited
  • 2016Measuring airport service quality: A multidimensional approach142 cited
  • 2015Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique126 cited
  • 2007Evaluation of level of service for transfer passengers at airports122 cited
  • 2017Improving airport services using sentiment analysis of the websites92 cited
  • 2015An Airport Experience Framework from a Tourism Perspective88 cited
  • 2011Deploying effective service strategy in the operations stage of high-speed rail88 cited
  • 2013Consumer preferences in the design of airport passenger areas84 cited
  • 2016Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas79 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2013
Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport
72 cited
  • 2012The relationship between operating efficiency and service quality: are they compatible?69 cited
  • 2019Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination67 cited
  • 2016Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions65 cited
  • 2020Measurement model of passengers’ expectations of airport service quality64 cited
  • 2016Performance measurement in airport settings: a systematic literature review51 cited