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Performance Assessment and Accountability in British Housing Management
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Cited by

  • 2009Managing Social Rental Housing in the EU: A Comparative Study64 cited
  • 2008Organisational Archetypes for Dutch Housing Associations45 cited
  • 1992The Use and Interpretation of Tenant Satisfaction Surveys in British Social Housing38 cited
  • 2006Approaches to Tenant Participation in the English Local Authority Sector29 cited
  • 2000Measuring the performance of social housing organisations in England and The Netherlands: A policy review and research agenda26 cited
  • 1999Understanding service quality in the new public sector24 cited
  • 1999Social Housing Reforms in England and Wales: A Public Choice Evaluation22 cited
  • 1995A Consumer Perspective on Performance Indicators: The Local Housing Authority Reports to Tenants Regimes in England and Wales21 cited
  • 1994The Role of Performance Indicators in Housing Management: A Critique20 cited
  • 1994The economic evaluation of output in public leisure services12 cited
  • 2010Challenges of Appraising Intangible Outcomes with Unclear Objectives: Performance Management Issues in Local Government in Ontario3 cited

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