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A causal model for employee satisfaction

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References

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Cited by

2005Relationships between the EFQM model criteria: a study in Spanish universities208 cited
2006Using enablers of the EFQM model to manage institutions of higher education172 cited
2016Internal service quality as a driver of employee satisfaction, commitment and performance165 cited

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2011A critical evaluation of the EFQM model153 cited

2007A meta‐analysis of the effect of TQM on competitive advantage123 cited

2010European Foundation for Quality Management Business Excellence Model112 cited

2017Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015)104 cited

2007Personality Traits, Employee Satisfaction and Affective Commitment90 cited

2012An empirical study of the relationships within the categories of the EFQM model89 cited

2001The criterion weights of the EFQM excellence model84 cited

2015EFQM Excellence Model and TQM: an empirical comparison80 cited

2010The effect of quality management on the service quality and business success of logistics service providers78 cited

2004Private versus public sector excellence78 cited

2015Employee involvement as a key determinant of core quality management practices75 cited

2012Quality management systems as a link between management and employees74 cited

2021The Influence of Psychological Capital on Employees’ Innovative Behavior: Mediating Role of Employees’ Innovative Intention and Employees’ Job Satisfaction73 cited