EFQM Excellence Model and TQM: an empirical comparison

Micaela Martínez Costa · Ángel Rafael Martínez Lorente

80 citations0/0 files storedTotal Quality Management & Business Excellence

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

The EFQM Excellence Model (EEM) has been used by managers and academics as a proxy for the implementation of total quality management (TQM). However, at the present time there is no empirical evidence that shows that the systems are equivalent. This paper empirically analyses whether companies that implement the EEM as a management tool are indirectly using TQM. The results make it possible to conclude that EEM and TQM, although not the same, follow a similar path and it can be expected that a company with high scores at EEM will have high odds of being a TQM company. In addition, both systems provide a means for improving performance according to the results measured by the EEM.

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References

2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1996Development and Validation of TQM Implementation Constructs 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1999The relationship between total quality management practices and operational performance 1995The Impact of Quality Management Practices on Performance and Competitive Advantage 1996Identification of the Critical Factors of TQM*

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