Focusing on key elements of TQM – evaluation for sustainability

Adrienne Curry · Nasser Akeil Kadasah

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Without sustainability TQM initiatives are usually doomed to fail. The essence of TQM is continuity over time and integration of quality management initiatives into daily organizational operations. The purpose of this paper is twofold: to define what are the key priority elements of TQM on which companies need to focus and to present an evaluation tool based on these key elements that can be used to assess the extent of progress of TQM. The tool encompasses ISO 9000 as well as TQM elements, bearing in mind that they should complement rather than conflict with each other. The research context is the Kingdom of Saudi Arabia, a less developed country where the issue of sustainability is even more crucial than in fully industrialised countries.

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References

1989The Practice of Social Research 1995Total quality management as competitive advantage: A review and empirical study 1989Benchmarking: the search for industry best practices that lead to superior performance 1989The management and control of quality 1990The survey research handbook 1992The Benchmarking Book 1995Total Quality Management: Text with Cases 1993Total Quality: Management, Organization, and Strategy

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