EVOLVING A THEORY OF PERFORMANCE‐BASED LOGISTICS USING INSIGHTS FROM SERVICE DOMINANT LOGIC

Wesley S. Randall · Terrance L. Pohlen · Joe B. Hanna

151 citations0/0 files storedJournal of Business Logistics

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Outsourcing and Supply Chain Management Quality and Supply Management Service and Product Innovation

Abstract

Performance‐based logistics (PBL) represents a strategy for sustaining complex systems following production. Despite several implementations, limited understanding exists regarding PBL and its implications. Research using grounded theory emerged a theoretical framework for PBL. Service dominant logic (SDL) is introduced as a theoretical lens for interpreting the results and understanding how trading partners achieve performance‐based outcomes.

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1998Basics of qualitative research : techniques and procedures for developing grounded theory 2017The Discovery of Grounded Theory 1985A Conceptual Model of Service Quality and Its Implications for Future Research 2006Constructing grounded theory : a practical guide through qualitative analysis 2003Evolving to a New Dominant Logic for Marketing 2006The Core Competence of the Corporation 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications 2006Constructing grounded theory. A practical guide through qualitative analysis

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