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The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry

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References

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1998Customer loyalty and complex services1,271 cited
2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
2011Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels398 cited
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2004Are Your Satisfied Customers Loyal?341 cited
2009Perceived justice in service recovery and behavioral intentions: The role of relationship quality325 cited
2007Do hoteliers need to manage image to retain loyal customers?266 cited
1993Estimating Zones of Tolerance in Perceived Service Quality and Perceived Service Value252 cited
2010Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study251 cited
2003The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry243 cited

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2005

Perceptions of service quality in North Cyprus hotels

215 cited

2005The four Cs of customer loyalty206 cited

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