An empirical of service quality model from the viewpoint of managementWen‐Bao Lin2006-01-07articleExpert Systems with Applications45 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Behavior and Marketing InfluenceService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 45 citations exist upstream.References1985A Conceptual Model of Service Quality and Its Implications for Future Research1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective1997Customer value: The next source for competitive advantage1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research1983The Cultural Relativity of Organizational Practices and TheoriesCited by2010QFD AS A TOOL FOR IMPROVEMENT OF CAR DASHBOARD