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Accounting for time-varying queueing effects in workforce scheduling · Study

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ArticleAccounting for time-varying queueing effects in workforce scheduling

Ármann Ingólfsson2002

Article2002

Accounting for time-varying queueing effects in workforce scheduling

Ármann Ingólfsson · Md. Amanul Haque

82 citations·0/0 files stored·European Journal of Operational Research

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Scheduling and Timetabling Solutions Advanced Queuing Theory Analysis Healthcare Operations and Scheduling Optimization

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References

1996Server Staffing to Meet Time-Varying Demand 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands 1975A Queuing-Linear Programming Approach to Scheduling Police Patrol Cars 1991The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase 1976AN INTEGRATED WORK SHIFT SCHEDULING SYSTEM

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2008Workforce scheduling with multiple objectives 2006Efficient shift scheduling in the retail sector through two-stage optimization 2004Scheduler – A System for Staff Planning 2010Practical scheduling for call center operations 2007Note—Computing Time-Dependent Waiting Time Probabilities in M(t)/M/s(t) Queuing Systems 2005Modeling the M(t)=M=s(t) Queue with an Exhaustive Discipline

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2009Combining integer programming and the randomization method to schedule employeesarticle · 4 shared references 2015Staffing and scheduling under nonstationary demand for service: A literature reviewarticle · 3 shared references 2015Performance analysis of time-dependent queueing systems: Survey and classificationarticle · 3 shared references 2007A Survey and Experimental Comparison of Service-Level-Approximation Methods for NonstationaryM(t)/M/s(t)Queueing Systems with Exhaustive Disciplinearticle · 3 shared references 2007Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approacharticle · 3 shared references 2003AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURSarticle · 3 shared references

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Year2002

Typearticle

Published2002-06-01

VenueEuropean Journal of Operational Research

ISSN-L0377-2217

Languageen

Citations82

Files0 public / 0

ShelfScheduling and Timetabling Solutions

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doi10.1016/s0377-2217(01)00169-2

openalex_workW2009333025

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