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Accounting for time-varying queueing effects in workforce scheduling

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References

1996Server Staffing to Meet Time-Varying Demand226 cited
2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
1975A Queuing-Linear Programming Approach to Scheduling Police Patrol Cars129 cited
1991The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase122 cited
1976AN INTEGRATED WORK SHIFT SCHEDULING SYSTEM121 cited

Cited by

2008Workforce scheduling with multiple objectives68 cited
2006Efficient shift scheduling in the retail sector through two-stage optimization66 cited
2004Scheduler – A System for Staff Planning51 cited
2010Practical scheduling for call center operations42 cited
2007Note—Computing Time-Dependent Waiting Time Probabilities in M(t)/M/s(t) Queuing Systems32 cited
2005Modeling the M(t)=M=s(t) Queue with an Exhaustive Discipline16 cited
2009APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS13 cited

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