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The study of service innovation for digiservice on loyalty · Study

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ArticleThe study of service innovation for digiservice on loyalty

Chih‐Wen Wu2013

Article2013

The study of service innovation for digiservice on loyalty

53 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Service and Product Innovation

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 1991Managing Brand Equity 2000An Examination of Selected Marketing Mix Elements and Brand Equity 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs

Cited by

2019Reinventing a business model in industrial networks: Implications for customers' brand perceptions 2015Open Innovation in Nonprofit Sports Clubs 2022Servant leadership in marketing: A critical review and a model of creativity-effects 2020Service Customer Loyalty: An Evaluation Based on Loyalty Factors 2011Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution

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2009The moderating influence of hedonic consumption in an extended theory of planned behaviourarticle · 14 shared references 2011Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkagearticle · 10 shared references 2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service typearticle · 10 shared references 2011The Impact Of Perceived Value On Spa Loyalty And Its Moderating Effect Of Destination Equityarticle · 10 shared references 2013Customer reactions to service failure and recovery in the banking industry: the influence of switching costsarticle · 9 shared references 2014New Insights in the Moderating Effect of Switching Costs on the Satisfaction–Repurchase Behavior Linkarticle · 9 shared references

Details

Year2013

Typearticle

Published2013-12-15

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations53

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2013.11.051

openalex_workW2009798117

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2015The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes

2019Effects of value and innovation on brand equity in retailing

2018A conceptual framework for technology-enabled and technology-dependent user behavior toward device mesh and mesh app