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The study of service innovation for digiservice on loyalty
16 references·14 citing·39 second hop
The study of service innovation for digiservice on loyalty (2013)The study of service innovation for digis…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle1 (2005)Model of Adoption of Technolo…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges1 (2001)A Longitudinal Investigation …Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)Why Don’t Men Ever Stop to As…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Brand Equity, Brand Preference, and Purchase Intent (1995)Brand Equity, Brand Preferenc…Managing Brand Equity (1991)Managing Brand EquityEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Influence of Personalization on Consumer Satisfaction (2024)The Influence of Personalizat…The Relationship Between Service Innovation, Customer Satisfaction, and Loyalty Intention in Emerging Economies: An Evidence from Ethio Telecom (2022)The Relationship Between Serv…Service modularity in e-learning programs: an analysis from the perceived usefulness perspective (2022)Service modularity in e-learn…Servant leadership in marketing: A critical review and a model of creativity-effects (2022)Servant leadership in marketi…BRAND EQUITY IN A DIGITAL AGE: SYSTEMATIC LITERATURE REVIEW (2022)BRAND EQUITY IN A DIGITAL AGE…E-WALLET SERVICE INNOVATION, SERVICE DELIVERY, AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY WITHIN SHOPEEPAY IN INDONESIA (2021)E-WALLET SERVICE INNOVATION, …Service Customer Loyalty: An Evaluation Based on Loyalty Factors (2020)Service Customer Loyalty: An …Hope for the best, prepare for the worst: barriers to service innovation (2020)Hope for the best, prepare fo…Reinventing a business model in industrial networks: Implications for customers' brand perceptions (2019)Reinventing a business model …Effects of value and innovation on brand equity in retailing (2019)Effects of value and innovati…A conceptual framework for technology-enabled and technology-dependent user behavior toward device mesh and mesh app (2018)A conceptual framework for te…The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes (2015)The impact of customer’s perc…Open Innovation in Nonprofit Sports Clubs (2015)Open Innovation in Nonprofit …Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution (2011)Consumer evaluation of self-s…Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Prospect Theory: An Analysis of Decision under Risk (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Diffusion of Innovations 1 (2019)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Behavioral Consequences of Service Quality (1996)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)
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References

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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
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  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
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  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2000Switching barriers and repurchase intentions in services1,570 cited
  • 2005

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Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle1
1,550 cited
  • 2001A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges11,397 cited
  • 1995Brand Equity, Brand Preference, and Purchase Intent1,346 cited
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    • 2019Reinventing a business model in industrial networks: Implications for customers' brand perceptions60 cited
    • 2015Open Innovation in Nonprofit Sports Clubs59 cited
    • 2022Servant leadership in marketing: A critical review and a model of creativity-effects44 cited
    • 2020Service Customer Loyalty: An Evaluation Based on Loyalty Factors38 cited
    • 2011Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution31 cited
    • 2015The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes30 cited
    • 2024The Influence of Personalization on Consumer Satisfaction25 cited
    • 2019Effects of value and innovation on brand equity in retailing24 cited
    • 2021E-WALLET SERVICE INNOVATION, SERVICE DELIVERY, AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY WITHIN SHOPEEPAY IN INDONESIA23 cited
    • 2022The Relationship Between Service Innovation, Customer Satisfaction, and Loyalty Intention in Emerging Economies: An Evidence from Ethio Telecom23 cited
    • 2018A conceptual framework for technology-enabled and technology-dependent user behavior toward device mesh and mesh app16 cited
    • 2022Service modularity in e-learning programs: an analysis from the perceived usefulness perspective14 cited
    • 2020Hope for the best, prepare for the worst: barriers to service innovation13 cited
    • 2022BRAND EQUITY IN A DIGITAL AGE: SYSTEMATIC LITERATURE REVIEW10 cited