A conceptual framework for a knowledge management system

Mark W. Salisbury · Jan L. Plass

24 citations0/0 files storedHuman Resource Development International

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Knowledge Management and Sharing Knowledge Management and Technology E-Learning and Knowledge Management

Abstract

This article describes the design and development of a Web-based knowledge management system that is used by the United States Department of Energy and its affiliates. To design this system, we began by developing a theoretical foundation that we call the 'Collaborative Cognition Model'. It extends current descriptions of knowledge creation by identifying different categories of knowledge involved in the process and how those different categories are captured and transferred between individuals at the organizational level. To manage the complexity of system development, we set the goal of designing a system that was adaptable to its environment - a living system. In addressing this goal, we defined initial requirements, built a prototype and surveyed representative users. We used the results of this evaluation to develop the first phase of the system. In this way, we began building and enhancing a dynamically changing system that is based on the needs of its users.

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1991The fifth discipline, the art and practice of the learning organization 1995The Knowledge-Creating Company 1998The Knowledge-Creating Company 1989Situated Cognition and the Culture of Learning 1980Autopoiesis and Cognition 1998The Link between Individual and Organizational Learning 1997Disciplines of Organizational Learning: Contributions and Critiques 2012Cognitive Flexibility and Hypertext: Theory and Technology for the Nonlinear and Multidimensional Traversal of Complex Subject Matter

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2011A research to identify knowledge orientation in Indian commercial banks 2011Factors That Contribute to Knowledge Sharing Within Research Based Organizations 2004Exploring Human Resource Development: A Levels of Analysis Approach 2009A Framework for Managing the Life Cycle of Knowledge in Organizations

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