An Example of Managing the Knowledge Creation Process for a Small Work Group

Abstract

This article introduces an example project to describe a knowledge creation process and a practical mechanism for capturing and disseminating knowledge in a small working group. The needs analysis, design process, development process, and performance environment phases are described for the knowledge creation process. As the practical mechanism, a knowledge base is used for capturing the expertise of individuals and making it available to other members of the group. The knowledge base grows as members of the group solve new problems and enter that expertise into the knowledge base. Productivity increases as members consult the knowledge base, adapt and use solutions that were developed by other members of the group. Finally, the limitations of the approach are described and future directions for research are discussed.

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