Developing Test Score Reports That Work: The Process and Best Practices for Effective Communication

Abstract

Test scores matter these days. Test‐takers want to understand how they performed, and test score reports, particularly those for individual examinees, are the vehicles by which most people get the bulk of this information. Historically, score reports have not always met the examinees’ information or usability needs, but this is clearly changing for the better due to recent, much‐needed additions to the psychometric literature as well as improved efforts in reporting practices. This paper provides an overview of score reports from a development perspective, focusing on current practices and emerging efforts in content of reports as well as the process by which reports are designed, evaluated, and ultimately used to communicate with the public.

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