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Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing

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References

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226 cited

2004The enigma of evaluation: benefits, costs and risks of IT in Australian small–medium-sized enterprises210 cited

Cited by

2007Realising B2B e-commerce benefits: the link with IT maturity, evaluation practices, and B2BEC adoption readiness79 cited
2010Determinants of relationship quality for IS/IT outsourcing success in public sector78 cited
2020Logistics and procurement outsourcing in the healthcare sector: A comparative analysis64 cited
2020Management Support Model for Information Technology Outsourcing58 cited
2012The 18C's model for a successful long-term outsourcing arrangement52 cited
2008Information Systems Outsourcing Reasons And Risks: An Empirical Study47 cited
2011IT Outsourcing in the Public Sector: A Literature Analysis47 cited
2011Managing production outsourcing risks in China's apparel industry: a case study of two apparel retailers44 cited
2014Towards a framework for performing outsourcing capability35 cited
2010Innovation in IT outsourcing relationships: Where is the best practice of IT outsourcing in the public sector?32 cited
2008Differences between public and private IT outsourcing: common themes in the literature31 cited
2010Information Systems Offshore Outsourcing: An Exploratory Study of Motivations and Risks in Large Spanish Firms29 cited
2014When do they care to share? How manufacturers make contracted service partners share knowledge29 cited
2008Internal audit outsourcing practice and rationales: SME evidence from New Zealand29 cited
2019IT Outsourcing in the Public Sector: A Descriptive Framework from a Literature Review28 cited
2015Information technology (IT) outsourcing by business process outsourcing/information technology enabled services (BPO/ITES) firms in India27 cited