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Effect of transaction trust on e-commerce relationships between travel agencies · Study

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ArticleEffect of transaction trust on e-commerce relationships between travel agencies

Jyh‐Jeng Wu2005

Article2005

Effect of transaction trust on e-commerce relationships between travel agencies

Jyh‐Jeng Wu · Yongsheng Chang

102 citations·0/0 files stored·Tourism Management

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Customer Service Quality and Loyalty Outsourcing and Supply Chain Management E-commerce and Technology Innovations

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1994The Commitment-Trust Theory of Relationship Marketing 1995An Integrative Model Of Organizational Trust 1987Developing Buyer-Seller Relationships 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships 1967A new scale for the measurement of interpersonal trust1

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2010Antecedents and consequences of trust in online product recommendations 2021Travel decision determinants during and after COVID-19: The role of tourist trust, travel constraints, and attitudinal factors 2020How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust 2017Determinants of trust towards tourist destinations 2008Exploring the determinants of E-loyalty among travel agencies

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Year2005

Typearticle

Published2005-10-11

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations102

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.tourman.2005.06.009

openalex_workW2010659776

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2012Do Loyalty Groups Differ in the Role of Trust in Online Tourism Shopping? A Process Perspective

2012Uncovering Critical Success Factors for Business-to-Customer Electronic Commerce in Travel Agencies

2016The critical success factors for a travel application service provider evaluation and selection by travel intermediaries