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E‐service quality perceptions: a cross‐cultural comparison of American and Korean consumers
16 references·10 citing·35 second hop
E‐service quality perceptions: a cross‐cultural comparison of American and Korean consumers (2010)E‐service quality perceptions: a cross‐cu…E-S-QUAL (2004)E-S-QUALCustomer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Building consumer trust online (1999)Building consumer trust onlineTrust: The Social Virtues and the Creation of Prosperity (1996)Trust: The Social Virtues and…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…The effect of e-service quality and after-sales e-service quality on e-satisfaction (2021)The effect of e-service quali…PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE (2020)PENGARUH E-SERVICE QUALITY TE…From E-Quality and Brand Perceptions to Repurchase: A Model to Explain Purchase Behaviour in a Web-Store (2020)From E-Quality and Brand Perc…The Effects of E-Trust and E-Service Quality to E-Loyalty with E-Satisfaction as the Mediation Variable (The Study of Bebas Bayar Application User’s in Indonesian) (2019)The Effects of E-Trust and E-…The impact of perceived online service quality on swiftguanxi (2018)The impact of perceived onlin…Descriptive Content Analysis on E-Service Research (2016)Descriptive Content Analysis …Impact of consumer socialization on soft drink consumption and mediating role of consumer generational behavior (2015)Impact of consumer socializat…Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust (2014)Gaining customer loyalty in t…E-service quality perceptions: an empirical analysis of the Chinese e-retailing industry (2014)E-service quality perceptions…The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers (2012)The classification and import…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. 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this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1996Trust: The Social Virtues and the Creation of Prosperity10,500 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1999Building consumer trust online2,131 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2003Customer satisfaction and loyalty in online and offline environments

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1,560 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • Cited by

    • 2014Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust76 cited
    • 2018The impact of perceived online service quality on swiftguanxi74 cited
    • 2016Descriptive Content Analysis on E-Service Research43 cited
    • 2020PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE41 cited
    • 2014E-service quality perceptions: an empirical analysis of the Chinese e-retailing industry39 cited
    • 2015Impact of consumer socialization on soft drink consumption and mediating role of consumer generational behavior31 cited
    • 2021The effect of e-service quality and after-sales e-service quality on e-satisfaction29 cited
    • 2012The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers28 cited
    • 2019The Effects of E-Trust and E-Service Quality to E-Loyalty with E-Satisfaction as the Mediation Variable (The Study of Bebas Bayar Application User’s in Indonesian)26 cited
    • 2020From E-Quality and Brand Perceptions to Repurchase: A Model to Explain Purchase Behaviour in a Web-Store24 cited