Using focus groups to assess student needs

Abstract

Purpose Reports methodology and findings of focus groups conducted at Utah state university to assess students’ needs in the library’s new information commons. Design/methodology/approach A joint committee of computer services personnel and librarians, with assistance from undergraduate library peer mentors, undertook a series of focus groups with participants from the Utah state university student population. The goals were to assess the undiscovered needs of students and students’ preferences in a new library. Findings After the focus group responses were organized into eleven categories, we recorded several key traits and sets of comments from our user population; our users spend a good deal of their study time in the library either working individually or as a group, participants differ in their preferences for seeking help in the library, and participants consider noise levels and adequate space to study important concerns. Practical implications By following a few standard procedures, focus groups can be a useful format for collecting data regarding patrons’ needs and interests in the library. Focus groups can help library staff plan for and design new intellectual and physical spaces in the library. Originality/value This paper will be useful to academic librarians planning an Information Commons or other services in the library, or librarians interested in assessing their users’ needs through focus groups.

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