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Defects in new homes: an analysis of data on 1,696 new UK houses
12 references·4 citing·44 second hop
Defects in new homes: an analysis of data on 1,696 new UK houses (2006)Defects in new homes: an analysis of data…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Determinants of rework in building construction projects (2004)Determinants of rework in bui…Cognitive dissonance and the stability of service quality perceptions (2004)Cognitive dissonance and the …Auditing the indirect consequences of rework in construction: a case based approach (2002)Auditing the indirect consequ…Quantifying the causes and costs of rework in construction (2000)Quantifying the causes and co…Factors affecting the quality of building projects in Hong Kong (2000)Factors affecting the quality…A scorecard approach to benchmarking for total quality construction (2000)A scorecard approach to bench…Determining the causal structure of rework influences in construction (1999)Determining the causal struct…Customer satisfaction and loyalty: The critical elements of service quality (1999)Customer satisfaction and loy…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Quality without tears (1984)Quality without tearsA Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Detecting defects in the UK new-build housing sector: a learning perspective (2016)Detecting defects in the UK n…Building Maintenance Processes, Principles, Procedures, Practices and Strategies (2014)Building Maintenance Processe…The Relationship of Housing Defects, Occupants’ Satisfaction and Loyalty Behavior in Build-Then-Sell Houses (2012)The Relationship of Housing D…Defects and rework in new build: an analysis of the phenomenon and drivers (2007)Defects and rework in new bui…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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Evidence from Australia and New Zealand (1997)Influence of Project Type and Procurement Method on Rework Costs in Building Construction Projects (2002)Measuring the Impact of Rework on Construction Cost Performance (2009)The effect of relationship management on project performance in construction (2011)Targets and Standards of Quality in Sport Services (2000)Data quality requirements analysis and modeling (2002)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2000Quantifying the causes and costs of rework in construction488 cited
  • 1984Quality without tears434 cited
  • 1999Determining the causal structure of rework influences in construction211 cited
  • 2004Determinants of rework in building construction projects140 cited
  • 2000Factors affecting the quality of building projects in Hong Kong131 cited
  • 2002Auditing the indirect consequences of rework in construction: a case based approach119 cited
  • 2004Cognitive dissonance and the stability of service quality perceptions98 cited
  • 1999Customer satisfaction and loyalty: The critical elements of service quality79 cited
  • 2000A scorecard approach to benchmarking for total quality construction48 cited

Cited by

  • 2007Defects and rework in new build: an analysis of the phenomenon and drivers74 cited
  • 2014Building Maintenance Processes, Principles, Procedures, Practices and Strategies35 cited
  • 2012The Relationship of Housing Defects, Occupants’ Satisfaction and Loyalty Behavior in Build-Then-Sell Houses

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32 cited
  • 2016Detecting defects in the UK new-build housing sector: a learning perspective27 cited