The development of records management at the European Central Bank

Abstract

Purpose The purpose of this paper is to provide background to the other papers in this issue of theRecords Management Journal. Design/methodology/approach The information in this paper is based on the author's own experience and discussions with colleagues with direct experience of the events described. Findings The European Central Bank's approach to building capacity in records management, by appointing in‐house staff and investing in professional training and qualifications and fully integrating records management and archives management, is an approach that has been shown to work and deliver benefits. Originality/value The paper provides a description of an approach to developing a fully integrated records and archives management service.

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