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Part 1 Figures Part 2 Tables Part 3 Preface Part 4 Acknowledgments Part 5 Introduction Part 6 1 History of Records Management Part 7 2 The Context of Records Part 8 3 What is a Record? Part 9 4 What Records Do We Manage? Part 10 5 The Life Cycle: Business Processes in Relation to Records Part 11 6 Creating Value: Organizing Records Part 12 7 Conclusion: New Requirements for the Records Manager Part 13 Bibliography Part 14 Index Part 15 About the Author
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