Article2005

Barriers to e‐government integration

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316 citations0/0 files storedJournal of Enterprise Information Management

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E-Government and Public Services Public Policy and Administration Research Information Technology Governance and Strategy

Abstract

Purpose Integration is a critical success factor for achieving a mature level of e‐government. This research seeks to identify barriers to e‐government integration (EGI). Design/methodology/approach Semi‐structured interviews were conducted with 14 consultants with significant experience of e‐government projects. The interview transcripts were analysed by the researcher to identify barriers in EGI. Findings The findings resulted in a set of 17 barriers which were organised into one of four categories: strategy, technology, policy and organization. Strategy barriers include common e‐government goals and objectives, delivery timeframes, and ownership and governance. Technology barriers include architecture interoperability, data standards and legacy systems. Policy barriers include citizen privacy, data ownership and policy implications. Organization barriers include pace of government reform, legacy government processes and management and technical skills. Research limitations/implications One of the limitations of the research is that it involved in‐depth interviews with a relatively small number of individuals. In addition, improvements in research procedure, such as the use of multiple interviewers, will go some way towards increasing the reliability of the research findings. Practical implications EGI is not simply a technical matter of getting IT systems to talk to each other. Stakeholders should engage in strategic planning and change management. Originality/value The paper has identified a set of barriers in e‐government. Certain barriers, specifically in the area of policy, are particular to e‐government projects. A model of EGI, based on a synthesis of government relationships, is also proposed.

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References

1984Case Study Research: Design and Methods 2004Case Study Research 1987A framework for information systems architecture 2001Developing fully functional E-government: A four stage model 2002Encouraging Citizen Adoption of e-Government by Building Trust 2002Benchmarking E-government: A Global Perspective 2000Information system integration 2003Enterprise integration with ERP and EAI

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2014Managing e‐Government: value positions and relationships 2011E-Government Interoperability 2019The role of stakeholders in the effective use of e-government resources in public services 2011Analyzing the role of stakeholders in the adoption of technology integration solutions in UK local government: An exploratory study 2020E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption 2008Questioning the pace and pathway of e-government development in Africa: A case study of South Africa's Cape Gateway project

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