A Service Mapping Approach to the Analysis of Service Use for People with Acquired Brain Injury

Abstract

This research study is a retrospective study which uses a novel graphical approach to visually present information about the duration and types of services provided to people with acquired brain injury in a university teaching hospital. It illustrates a method for using practitioners' knowledge of this client group and requisite interventions to develop a method of documenting the intensity and extensiveness of social work intervention. It provides a useful tool for social work, particularly in interdisciplinary settings, where the social work role in areas such as case management and counselling is rendered less visible by factors such as exception-based reporting which discourages detailed documentation of practice processes and outcomes.

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