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Global service quality of business-to-consumer electronic-commerce
16 references·3 citing·38 second hop
Global service quality of business-to-consumer electronic-commerce (2013)Global service quality of business-to-con…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…E-S-QUAL (2004)E-S-QUALTrust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The theory of planned behavior (1991)The theory of planned behaviorRelationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…THE GLOBALIZATION OF MARKETS (1983)THE GLOBALIZATION OF MARKETSEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective (2018)The impact of inertia and use…Exploring the use of internet by university students for seeking health related information (2017)Exploring the use of internet…Online Consumer Behavior and Marketing (2016)Online Consumer Behavior and …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Self-efficacy mechanism in human agency. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1991The theory of planned behavior105,156 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models26,283 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1974An Index of Factorial Simplicity15,382 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model19,355 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model19,239 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 2004E-S-QUAL4,763 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective

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4,760 cited
  • 1983THE GLOBALIZATION OF MARKETS3,411 cited
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    • 2018The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective287 cited
    • 2016Online Consumer Behavior and Marketing5 cited
    • 2017Exploring the use of internet by university students for seeking health related information4 cited