this work references cited by second hopReferences
- 1978Universals in language usage: Politeness phenomena2,742 cited
- 1997Image repair discourse and crisis communication1,401 cited
- 1978Questions and politeness : strategies in social interaction1,293 cited
- 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
- 1993Race-ing justice, en-gendering power: essays on Anita Hill, Clarence Thomas, and the construction of social reality536 cited
- 2003Public Relations Review330 cited
- 1994AT&T: “Apologies are not enough”190 cited
- 1995Sears’ repair of its auto service image: Image restoration discourse in the corporate sector185 cited
- 1997Hugh Grant's image restoration discourse: An actor apologizes175 cited
- 1982Kategoria and apologia: On their rhetorical criticism as a speech set163 cited
- 1997A Critical Analysis Of USAir's Image Repair Discourse155 cited
- 1999The Tarnished Star153 cited
- 1994The Tonya Harding controversy: An analysis of image restoration strategies146 cited
- 1996Dow corning's image repair strategies in the breast implant crisis142 cited
- 1992Sex, Lies, and the Public Sphere: Some Reflections on the Confirmation of Clarence Thomas134 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work